Privacy Policy

1. Who We Are

Elyor Platform ("we", "us", "our") operates this website and the associated services described on it. For any privacy-related enquiries, please use the contact details listed on our Contact page. This policy applies to information collected through our website, forms, and any related communications.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Contact details — such as name, email address, and phone number submitted through forms.
• Account and enquiry information — details you provide when requesting information or engaging our services.
• Technical data — IP address, browser type, device information, and pages visited, typically collected automatically.
• Cookies and similar technologies — used to operate the site and understand usage patterns, as described in Section 6 below.

3. How We Use Information

We use collected information for purposes such as:

• Responding to enquiries and providing requested information or services.
• Operating, maintaining, and improving our website and offerings.
• Communicating updates, where you have agreed to receive them.
• Meeting legal, regulatory, and security obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we rely on one or more of the following: your consent, the necessity of processing to fulfil a request you have made, our legitimate interests in operating and improving our services, and compliance with legal obligations. You may withdraw consent at any time where consent is the basis for processing.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who assist with hosting, analytics, or communications, under appropriate confidentiality terms.
• Professional advisors where necessary for legal, accounting, or compliance purposes.
• Authorities where required by law, regulation, or valid legal process.

6. Cookies

Our website may use cookies and similar technologies to enable core functionality, remember preferences, and gather aggregate usage statistics. You can control cookies through your browser settings; disabling certain cookies may affect site functionality. Where required, we will request consent before setting non-essential cookies.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Where information is transferred outside your jurisdiction, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements, such as standard contractual clauses or equivalent mechanisms where required.

10. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Request a portable copy of information you provided to us.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Continued use of our website after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy or how your information is handled, please reach out via the details provided on our Contact page.